Managed IT Support
Our unmatched IT support services cater to businesses of all sizes and internal IT teams, regardless of their requirements.
Managed IT support
IT support services tailored for small and medium enterprises.
We prioritize our customers above all else, aiming to provide an unparalleled service experience. As your dedicated team and strategic IT support partner, we are essential for any business aspiring to thrive.
We understand that IT is vital for business success, yet managing it can be costly for small and medium enterprises. That’s why we focus on reducing your expenses while ensuring quality and reliability remain intact. Our exceptional IT support services cater to businesses of all types, including internal teams. We’ll guarantee that all your systems operate smoothly, boosting operational efficiency and maximizing the benefits of your technology.
IT support
Proficient IT assistance for troubleshooting, system upkeep, and network security to ensure seamless operations.
Your IT Backbone for Business Growth.
Common Issues
4 Indicators That It’s Time to Change Your IT Provider
- Lack of Proactive Support: If your IT provider is only reactive to issues rather than taking proactive measures to prevent them, it’s a red flag.
- Slow Response Times: Timely support is crucial. If your provider consistently takes too long to respond to your requests, it may be time to seek a more reliable partner.
- Outdated Technology: In a tech-driven world, using outdated tools and solutions can hinder your business. If your provider isn’t keeping you updated, consider making a change.
- Poor Communication: Effective communication is key to a successful partnership. If you find it difficult to communicate with your provider, this could indicate deeper issues.
Who we serve
IT Support add-ons for small and medium enterprises (SMEs) and internal teams
We deliver exceptional IT support and take on the role of a strategic IT partner for businesses of all sizes—small, medium, and large. Serving local and national organizations alike, we cater to a diverse range of sectors and environments, including both Windows and Mac systems.
24/7 support
For businesses operating outside conventional 9am-5pm hours or with international locations, our ‘follow-the-sun’ support desk functions globally, ensuring round-the-clock availability. Our support engineers effectively manage time-zone transitions with clear overlap, ensuring that every support request is addressed promptly.
Onsite IT Support Add-On
IThis package offers not only unlimited Remote IT Support from our in-house Service Desk but also unlimited onsite engineering assistance. With our expertise and guidance, it serves as an ideal substitute for having your own IT team, minus the costs and HR management hassles.
A culture that prioritizes the needs and well-being of individuals.
Our people represent our most valuable asset. They bring a genuine passion for delivering outstanding customer service, consistently accompanied by a friendly smile. Our team of expert technicians stands out for their excellence in their respective fields, ensuring that every task is performed to the highest standard. As a proud Microsoft Solutions Partner, we are not just accredited; we are fully trained in the latest technologies, which equips us to support you across a wide array of IT environments. This commitment to ongoing education and expertise enables us to adapt to the evolving landscape of technology, ensuring that we meet your needs with precision and confidence.
work with us
Why work with us ?
World-class customer service
Our success is measured by High Five XlAs, surpassing industry benchmarks while meeting our SLAs. You'll always connect with a skilled engineer for prompt issue resolution.
Account management
TexArxs Innovations aims to build a strategic partnership, guiding you with quarterly reviews to maximize IT benefits. Our service delivery management enhances user experience and boosts efficiency.
Best of breed solutions
We audit your systems during onboarding, providing access to top solutions that standardize your IT infrastructure for improved efficiency and long-term success
Tailored support
We provide customized IT support to meet your organization's needs, whether you're an SME requiring managed services or an internal IT team needing extra assistance and expertise for complex challenges.
Industry-leading systems & tools
We have implemented advanced systems encompassing IT Service Management (ITSM), Remote Monitoring and Management (RMM), and support tools to ensure outstanding customer experience.
Why Choose Us
We are a dedicated managed service provider.
As a prominent provider of Managed IT Services, our dedicated team is focused on delivering high-quality solutions that foster innovation and enhance efficiency. With a solid history of success, we provide all-encompassing IT management, customized to address the changing requirements of your business.
Winner, 2024
Channel Futures MSP 501
#2 MSP in the UK
Cloudtango MSP Select UK 2024 Winner
Winner, All-In Partner of the Year Award in EMEA
WISE Awards 2023 by ConnectWise
mac recruitment
Locally Managed Mac Support
Our main Office for Mac Support is based in Birmingham, but wherever you need support, we’ve got you covered with our multiple sites across the UK.
- East Midlands: Air IT Nottingham and Air IT Staffordshire
- West Midlands: Air IT Birmingham
- Thames Valley: Air IT Oxford
- London and South East: Air IT London, Air IT Kent
- North West: Air IT North West
- Milton Keynes: Air IT Milton Keynes
- Yorkshire & North East: Air IT Yorkshire
- Lincolnshire: Air IT Lincolnshire
- Scotland: SoConnect
Uncover more ways we can support you.
- Managed Cloud Services
- Managed Cyber Security
- IT Consultancy
- IT Project Delivery
- Connectivity & Internet
- Phone Systems
- Outsourced IT Support
FAQ
FAQ’s
IT support provides technical assistance to manage and troubleshoot technology issues, ensuring your systems run smoothly.
IT support resolves technical issues, offers system maintenance, and ensures your hardware, software, and networks function efficiently.
IT support includes helpdesk services, troubleshooting, system monitoring, software updates, network management, and cybersecurity protection.
IT support addresses immediate technical issues, while IT solutions involve long-term strategies and implementations to optimize and enhance your IT infrastructure.